Orders, Returns/Exchanges, Shipping & more.
About Bobbi Brown
Bobbi Brown joined The Estée Lauder Companies’ family of brands in 1995. The brand is sold in select retailers in more than 50 countries and territories. An exclusive beauty line developed by celebrated makeup artist Bobbi Brown, the brand focuses on individual beauty, teaching women to be their own makeup artists, and personalized service. The line includes color cosmetics, skin care, professional makeup brushes and tools,accessories and fragrance.
At Bobbi Brown there are several different types of job opportunities available. More information about the job opportunities is below. We are an equal opportunity employer.
Retail Sales Positions
Whether you are a Studio Manager, or Make-Up Artist, servicing your client with extraordinary artistry skills and keen product knowledge is critical to your success.
To apply for a retail position, click here.
Being a Makeup Artist with Bobbi Brown is about helping a woman discover her own beauty while teaching her how to best enhance it—naturally. Our brand is simple, clean and modern and our artistry techniques exemplify this feeling. You'll receive the training in both artistry and product that will take you on a career path that leads to a promising future. While Bobbi Brown offers extensive on-the-job training, some prior experience in make-up artistry and sales is required.
These positions are responsible for managing the overall performance of a Bobbi Brown counter including staffing and sales. Account Executive The Account Executive is responsible for multiple stores within a territory, working with retail partners to manage sales goals and objectives and ensuring the counter staff best represents Bobbi Brown. If you have at least 3–5 years retail management experience, you may qualify for this opportunity.
The Education Executive educates counter staff on product knowledge and skills which are necessary to achieve Bobbi Brown standards and sales goals. If you have 3–5 years of retail management and/or sales and product training experience, you may qualify for this opportunity.
Bobbi Brown has corporate positions in marketing, sales, education and general office administration.
To apply for Corporate Positions at Bobbi Brown, click here.
Click here to find a store near you.
Information We Collect
We only collect information that is reasonably necessary for, or directly related to, one or more of our functions or activities.
We may obtain personal information about you from various sources. We may collect this information when you provide it at one of our counters, stores, on our site, our social media platforms, our social networking or mobile applications, or at one of our events. When you visit this site, our social media platforms, or social networking or mobile applications, we may also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.
Information You Provide
You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site, at our counters or in our stores. The types of personal information you may provide to us includes:
We do not collect health information about you without your consent.
For some services you may not be required to identify yourself. However, if you do not provide us with the information we request, we may not be able to contact you and may not be able to customise our services to suit you.
How We Use The Information
The information you provide to us during a purchase is collected for the primary purpose of completing the purchase transaction. In other circumstances the primary reason we collect information is to help ensure that the information that the information provided to you about our products and services is relevant. We may use the information you provide to:
We also may use the information in other ways for which we provide specific notice at the time of collection.
Information We Collect by Automated Means
When you visit this site, or open an email from us, or click on our online advertisements, or use one of our social networking or mobile applications, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. The types of information that is collected in this way includes:
Technologies We Use
Cookies, Web Server Logs and Web Beacons
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.
In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet. The information collected is necessary to enable us to deliver of relevant and fully functioning electronic communications to you at a relevant time.
To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.
Third Party Web Analytics Services
We may use third party web analytics services on this site, our social media platforms, or our social networking or mobile applications, such as those of Google Analytics and Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. You may deactivate the ability of Google Analytics to analyse your browsing activities on this site. To learn more about Google Analytics, and exercise your choice with respect to their collection of information on this site, please clicking here. To disable the Google Analytics cookie, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.
How We Use the Information Collected by Automated Means
We may use the information collected through automated means on this site to deliver personalised content, for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.
Information We Share
We do not sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:
In addition, we may disclose information about you without your consent where (i) the disclosure is required or authorised by or under an Australian law or court/ tribunal order, (ii) if it is reasonably necessary for the establishment, exercise or defense of a legal or equitable claim, (iii) if we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, (iv) if it is unreasonable or impracticable to obtain the individual's consent to the use or disclosure and where it is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, or (v) the entity reasonably believes that the disclosure is reasonably necessary to assist any entity, body or person to locate a person who has been reported missing, or (vi) if disclosure is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
Your Rights and Choices
We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.
• Email Opt-Out
You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You also may opt out of receiving marketing emails from Bobbi Brown Australia by clicking here.
• Postal Mail Opt-Out
You can ask Bobbi Brown Australia to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us as indicated below.
• Text Message Opt-Out
You can ask us to stop sending text messages to a particular phone by using that phone to reply to any text message from us with the word [STOP]. You also can request that we refrain from sending you text messages by contacting us as indicated below.
• Social Networking Application Opt-Out
To remove or delete our apps from your social networking account, follow the instructions from the social network:
Facebook - provided by the Facebook Help Centre.
• Geo-Location Information
When you use one of our mobile applications, you may be asked for your geo-location. You may choose not to share your geo-location details by adjusting your mobile device’s location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.
• Withdrawing Consent
You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward within a reasonable amount of time. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services.
• Reviewing, Updating and Modifying Personal Information
Subject to applicable law, you have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information corrected or deleted, as appropriate. You may request to review, correct and/or delete your personal information by contacting us here.
The personal information we collect about you may be stored in our data centers in Korea or the USA. Some limited processing of personal information may be carried out in the UK. Information related to our employees and contractors is processed in Belgium. Your personal information may also be provided to or made accessible to third party service providers in these locations that provide business or technical services to us.
We take reasonable steps to make sure that the information we hold about you is accurate an up to date.
How We Hold and Protect Personal Information
We store your personal information using paper records, if you provide it to us on paper and/or electronically. We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
We also de-identify or destroy information that we no longer need.
Links To Other Websites
Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.
If you are concerned about the way we have managed or used your personal information please contact using the information specified below. We will investigate your complaint and contact you regarding out findings and any steps we propose to take to address your concerns. If you are unhappy with our handling of your complaint, the complaint may then be taken to the Office of the Australian Information Commissioner.
How To Contact Us
Locked Bag 1050
We'll amend this policy if our practices change. Details of recent amendments and the date they were made will be detailed below.
DETAILS OF CHANGE
27 October 2017
Updated “Targeted Advertising” section to include targeted advertising on third-party platforms, including social networks such as Google and Facebook.
Welcome to our Bobbi Brown AU web site (the "Bobbi Brown AU Site" or the "Site"). ELC Online Limited ("ELC Online", "we", "us" or "our") provides the services available on the Site to you subject to the following terms and conditions (the "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. Please note that if you visit one of our other regional Sites, you are subject to the terms and conditions applicable for that Site and we suggest that you consult such terms and conditions.
2. About Bobbi Brown AU web site
ELC Online Limited is the supplier of the goods and our address is 165 - 175 Mitchell Road, Erskineville, NSW 2043.
To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be aged 18 or older; and (b) register on the Site; and (c) be the holder of a valid debit/credit card.
This contract shall be concluded in English.
All prices indicated for products available via the Site are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.
6. Product Descriptions
We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. See Section 8 below.
7. Purchase Related Policies
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Please note that samples are subject to availability.
We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
8. Placing an Order and Order Acceptance
You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from the Bobbi Brown AU Site by clicking on the Submit button at the end of the on-line order process.
Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from ELC Online.
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the cancellation section of the site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the returns policy and procedure.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See Cancellation section of the Site.
You many pay using any of the methods specified in the payment section of the site. You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
10. Online Returns and Exchanges
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund or exchange within 14 business days from delivery.
Refunds and Exchanges will be processed within 2-3 business days upon receipt. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used.
We cannot accept returned goods that we reasonably believe have been used, except those covered by our Perfect Match Guarantee. In such circumstances, we will notify you that no refund will be available and will returns such goods to be returned to you within 28 days of our notification.
The Returns Process
STEP 1. – Complete the Necessary Documentation
Please click here to print the Returns Form and complete all required details, including the reasons for your return or exchange. Please note that we cannot accept returned goods that we reasonably believe have been used, except those covered by our Perfect Match Guarantee.
STEP 2. – Return the Product
Goods must be returned to us in their original condition at our distribution centre within 14 working days of delivery. Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel your completed Returns Form as well as your Delivery Note. Please be sure to indicate whether you require a refund, exchange or replacement.
STEP 3. – Processing the Return
Refunds and exchanges will be processed within 2-3 days of receipt. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from our Customer Service Team.
Perfect Match Guarantee
Our Perfect Match Guarantee program is valid for foundation, concealer and powder products listed below:
BB Cream SPF 30+
Creamy Concealer Kit
Face Touch Up Stick
Intensive Skin Serum Concealer
Intensive Skin Serum Corrector
Intensive Skin Serum Foundation SPF 25
Long-Wear Even Finish Compact Foundation
Long-Wear Even Finish Foundation SPF 15
Moisture Rich Foundation SPF 15
Nude Finish Tinted Moisturizer SPF 15
Retouching Face Pencil
Sheer Finish Loose Powder
Sheer Finish Pressed Powder
Skin Foundation Cushion Compact SPF 30
Skin Foundation SPF 15
Skin Foundation Stick
Skin Nourishing Glow Foundation
Skin Weightless Powder Foundation
SPF 15 Tinted Moisturizer
Tinted Eye Brightener
Complete the Returns Form and return with the product to arrange your free return and exchange for your perfect shade. Refunds and Exchanges will only be granted for items which are returned containing a minimum of 85% of the product.
We reserve the right to cancel any order due to unauthorised, altered or ineligible use of offer, and to modify or cancel any promotion due to system error or unforeseen problems. Other restrictions may apply.
Damaged / Faulty / Incorrect Items
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by filling out our Contact Us form. Please be sure to select ‘Returns and Exchanges’ and include your Order Number. This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.
Returns for purchases made online will not be accepted for return or exchange at a Bobbi Brown counter or store. Your statutory rights remain unaffected.
11. Title to Goods
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
12. Risk of Loss
Risk in the goods will pass to you upon delivery to you.
We will deliver the goods in accordance with the delivery option selected by you during the order process. See delivery section of the site. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party.
14. Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Services on the following number (open 9am - 5pm, Monday to Friday) 1800 304 283 or contact us.
15. Intellectual Property
All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") is the property of Bobbi Brown Professional Cosmetics, Inc, its affiliates, partners or licensors, and is protected by United States and international copyright laws. The trademarks, logos, and service marks displayed on the Site (collectively, the "Trademarks") are the registered and unregistered marks of Bobbi Brown Professional Cosmetics, Inc, its affiliates, licensors or partners, in the United States and other countries, and are protected by United States and international trademark laws. All other Trademarks not owned by that company, its affiliates, partners or licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by it. Except as set forth in the limited licence in Section 10 below, or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without that company's prior written consent.
16. Limited Licence
We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Site. This limited licence does not include the right to: (i) frame or utilise framing techniques to enclose the Site or any portion thereof (ii) modify or download the Site or its contents (except caching or as necessary to view content); (iii) make any use of the Site or its Content other than personal use; (iv) create any derivative work based upon either the Site or its Content; (v) collect account information for the benefit of another party; (vi) use any meta tags or any other "hidden text" utilising our name or the Trademarks; or (vii) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. We also grant you a limited, revocable, and non-exclusive licence to create a hyperlink to the home page of the Site for personal, non-commercial use only. A website that links to our Site (i) may link to, but not replicate, our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any Trademark without express written permission; and (vii) may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link. Any unauthorised use by you of the Site terminates the limited licence set forth in this Section 15 without prejudice to any other remedy provided by applicable law.
17. Your Obligations and Responsibilities
18. Your Account
You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately by contacting Customer Service on the following number (open 9am - 5pm, Monday to Friday) 1800 304 283 or contact us.
Alternatively, you can update your details through the "my account" page. You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in ELC Online's best interests to do so.
19. Third Party Links
We are not responsible for the content of any off-Site pages or any other Sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.
21. Representations and Warranties; Limitation of Liability
THE SITE IS PRESENTED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-SITE LINKS ON THE SITE; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY SITES; (f) ANY INACCURACIES, OMISSIONS OR MISLEADING, FALSE OR DECEPTIVE STATEMENT IN THE CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED STERLING AS APPLICABLE OR THE VALUE OF THE GOODS ORDERED WHCHEVER IS GREATER. BECAUSE SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
Your use of this Website and any purchase by you of any goods from ELC Online shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
Bobbi Brown Trustmark
This Bobbi Brown Trustmark is your guarantee you are shopping directly with Bobbi Brown or at an authorised Bobbi Brown retailer.
We cannot guarantee the following for products purchased from unauthorised Bobbi Brown retailers:
• Quality or safety of products
• Storage conditions
• Authenticity. Counterfeit cosmetic products are known to exist.
In addition to purchasing directly from Bobbi Brown at bobbibrown.com.au, our official site, our authorised retailers in Australia are MYER, David Jones, Mecca Maxima and Adore Beauty.
Bobbi Brown is committed to providing the highest quality, on-trend products to our consumers around the globe. We take this responsibility very seriously and we are unwavering in our commitment to provide consumers with products that meet our quality and safety standards.